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Concerns, Complaints, Suggestions and Queries

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Below outlines our suggested approach to working with us to support your child and family whilst at Greenrigg PS and ELC.


  1. If you have any concerns about your child and ELC we would encourage you to contact your child's key worker/class teacher in the first instance to discuss and work together to resolve any concerns. 

  2. If you are dissatisfied with the outcome of this please arrange to speak with Mrs Mullen.  If we still fail to resolve any issues or concerns you may have then please arrange a meeting with Mr Barrowman  at the office. 

  3. Schools in West Lothian have been advised of changes which have recently been made to the West Lothian Complaints Procedure. If you feel you cannot resolve your issue please follow the link to make a complaint to Customer Care in West Lothian 


 

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